Frequently asked questions



How Sherpaa works

Who are your doctors?

How does Sherpaa work with my insurance?

Does it cost me anything to use Sherpaa after I join?

How do I communicate with Sherpaa doctors?

How does Sherpaa compare to on-demand doctor video visits?

Is Sherpaa your doctors' full time job?

Will I choose my own doctor?

Will I have the same doctor every time?

Will Sherpaa doctors ever see me in person?

How can Sherpaa doctors do so much without seeing me in person?

When will Sherpaa doctors respond to me?

How do you choose who you refer to?

How does Sherpaa work with local doctors?

How does Sherpaa protect my privacy?



How Sherpaa treats

How would Sherpaa doctors treat a UTI?

How would Sherpaa doctors treat an ankle injury?

How would Sherpaa doctors treat my asthma?

How would Sherpaa doctors treat my high blood pressure?



Membership

How do I contact Sherpaa?

How do I cancel my Sherpaa membership?

If I canceled my account, can I sign up again?

Can I use Sherpaa on my mobile device?

Does Sherpaa work with kids?

What form of payment does Sherpaa accept?

How am I billed?